Shipping policy
Shipping Policy
Shipping Rates
- Free Shipping: Available for orders over $150 within Canada and the USA.
Processing Times
- Please allow 3 to 5 business days for order processing before your package is shipped.
- You will receive a confirmation email with tracking information if you select a tracked shipping method at checkout.
Tracking Your Package
- To keep track of your shipment, please select a tracked shipping method during checkout.
- Surface packages do not include tracking information and cannot be monitored once shipped.
Shipping Delays and Arrival Times
- Once your package is shipped, Glitter Mix Canada does not have control over the arrival time, as this depends on the shipping company.
- While we aim for timely deliveries, delays may occur due to holidays, weather conditions, postal strikes, or other unforeseen circumstances. We appreciate your understanding.
Customs, Duties, and Taxes
- Glitter Mix Canada is not responsible for any customs fees, duties, or taxes applied to your order. These charges are determined by your local customs office and are the responsibility of the recipient.
Damages and Lost Packages
- Glitter Mix Canada is not liable for products damaged or lost during shipping. If your package arrives damaged or is missing, please:
- Contact us promptly.
- Retain all packaging materials and the damaged items.
- Provide photos and a description of the issue to help us assist you with filing a claim.
Refunds for Shipping Issues
- Refunds are only issued for items damaged during shipping or if you receive an incorrect product.
For any shipping inquiries or assistance, please contact our customer service team. We’re here to help!